For full information about other ways you can make a complaint, read our complaints policy or to print out the complaints leaflet, visit this page.
If you are an NHS or a student resident, you should call or visit your on-site accommodation office. Contact details are here.
Do you live in the London Borough of Richmond upon Thames?
Councillor Lisa Blakemore is the Tenant's Champion for the London Borough of Richmond upon Thames. If you have made a complaint to us, and you are not satisfied with the response, you can contact her. Full details...
If you live in another Borough, you should contact your local authority to find out if they have a Tenant's Champion.
Unreasonable behaviour
Very occasionally, a resident may take up a disproportionate amount of our resources by behaving in a way which is unacceptable or unreasonable. At the recommendation of the Housing Ombudsman, we have developed a process for dealing with these situations.
If you would like further information on this, please contact the Customer Service Centre on 0800 358 7767.