As a landlord and service provider, it is important for us to hold accurate and up to date information on you, our customers. It helps us to understand your needs, which will enable us to improve and prioritise the services we provide to you.
With this in mind, we are in the process of updating the information we currently hold about you.
How we are collecting this information
Print out a copy of our survey at the foot of this page. Fill it in, and then post it back to us at our Freepost address. There is no need for a stamp.
Thames Valley Housing Association.
FREEPOST TK1763
52 London Road
Twickenham
Middx
TW1 3BR
What questions we will be asking you
We will be gathering information that might be out of date like mobile phone numbers, email addresses and number of children in your household.
We will also be asking you questions around the six equality strands: age, gender, ethnicity, religion, disability and sexuality.
Improvements this information will lead to
The information you provide will help us to create a clear picture of our residents; enabling us to provide inclusive services that meet your individual needs and provide better value for money.
For example, we may use the information to contact our young residents about initiatives they can get involved in, or we can target residents with disabilities in order to promote our household aids and adaptations services.
It is completely up to you whether you take part in this survey, but please do bear in mind that the information is being collected so that we can improve our services to you.
All information we gather is confidential and is subject to the Data Protection Act, which means that we do not share it with any other organisations.