If, during this time, you received a letter making an appointment for a member or staff to visit you, or you arranged for someone to visit you at your home, this information is likely to have been lost, which means the appointment may not take place. 

We sincerely apologise for this, and if you are expecting a visit, urge you to contact the Customer Service Centre to confirm your appointment, on:  

0800 358 7767

Other related problems

The problem has also impacted on a number of other areas.

Urgent emails

If you have recently sent us an email requiring an urgent response and have not yet received that response, you may also wish to call the Customer Service Centre on 0800 358 7767.

Choose:

• Option 1 for repairs and maintenance
• Option 2 for automated payments
• Option 3 for all other enquiries 

Voicemail

The ability for callers to leave voice messages was also affected.  If you have a voice message with us, and have not heard back, you should also call the Customer Service Centre on 0800 358 7767.

Please revisit this pages. We will continue to provide updates while these issues are still affecting services.