Thames Valley Housing has successfully achieved Customer Service Excellence (CSE) Accreditation for the first time, being praised as an Association with a “well developed customer ethos’’.
TVH was successful in all five areas of the assessment: Customer Insight; Organisational Culture; Information and Access; Service Delivery; and Timeliness and Quality of Service. The report particularly acknowledged the high level of engagement TVH maintained with its customers.
The assessment acknowledged that TVH set itself stretching targets and that many improvements had been made in full consultation with its customers and partners.
Geeta Nanda, TVH, CEO, said, “Our customers are at the heart of everything we do. They drive our strategy, inform our culture of continuous improvement and are involved in policy making through a range of Involvement activities. I am delighted all of this has been recognised with Customer Service Excellence Accreditation”.
CSE has replaced Charter Mark as the national Customer Service Standard for public service providers. TVH has held Charter Mark status since first receiving the award in 2001.
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If you would like any more information about Thames Valley Housing, please contact Rosalind Grozier, Communications Officer, on 020 8607 3878, or email her at rosalind_grozier@tvha.co.uk.
Thames Valley Housing is based in Twickenham, South West London and houses a wide range of people who have many different needs. Founded in 1966, the association owns, manages and administers loans for over 13,000 properties in London, Berkshire, Surrey, Hampshire, Oxfordshire, Buckinghamshire, Wiltshire and Sussex, and has 2035 properties under construction. Thames Valley Housing provides affordable rented homes, shared ownership, market rent, student and key worker accommodation, working with eight NHS Trusts.