The Thames Valley Housing Resident Auditors Group (TVHRA) is part of Thames Valley Housing’s (TVH) Resident-led self-regulation (RLSR). The aim of RLSR is to audit, to assess, to report and to ensure delivery of the best possible service to residents.
Since its inception in April 2009, the Group has produced a range of reports and their recommendations have been fully accepted by the TVH Board. From these, service improvements have been made to core service areas including ASB procedures, reactive repairs, the service charge, the complaints procedures and customer care.
The TVHRA is a semi-autonomous body with its own constitution and budget. At the outset, members of the The Audit Group received training from TVH to ensure that it had the skills to audit effectively. The Audit Group have full, independent access to all aspects of TVH’s polices, procedures and services, as well as the choice of Audit and method of investigation. It has 16 TVH resident members from a range of ages, genders and ethnic backgrounds. It is chaired by TVH resident, Steve McAllister.
The degree of autonomy and degree to which they affect regulation is greater than the majority of similar resident scrutiny groups. The TVHRA has now visited or played host to other Housing Association scrutiny groups as an example of good practice. Recently, TVH won a tender to provide support and training to the Slough Senate, a resident scrutiny group being developed by Slough Borough Council
What your tasks will be
As a member of the Resident Auditors Group, you will interview residents and staff members at all levels, assess documents and interpret data to contribute to reports which make recommendations for change and improvements. These will go to senior management and the Board.
You will be provided with training to ensure you have the skills to do this.
The TVH Resident Auditors Group is a serious commitment for those involved and we recognise this by providing a £20 voucher for attendance at each meeting. However, you will need to have the time to attend meetings, and interview staff and residents. We will also provide you with training.
At least once a month, possibly more.
TVH’s offices in Twickenham
Expenses re-imbursed?: Yes.
For more information email Stephen Beckett-Doyle, Resident Inolvement Officer, or call him on 020 8607 0690.
Read some of the auditor reports here:
Read about other ways to get involved in our Taking Part Leaflet or check us out on Facebook.