Certificates in Customer Service
The City & Guilds Level 2 and 3 Certificates in Customer Service provide recognition of professional competence and may assist candidates who wish to progress further in a customer service career. These qualifications will provide candidates with the knowledge required to work effectively in a busy customer service role.
Level 2 Certificate in Customer Service
Suitable for:
Level 2 is aimed at those new to the sector or with limited customer service experience/knowledge.
Mandatory units:
Level 3 Certificate in Customer Service
Suitable for:
Level 3 is aimed at those with some experience within the sector.
Mandatory units:
Qualification details
Duration: 6 months
Mode of study: Optional: once-a-month classroom based learning with home task completion or one to one tuition with supported completion of tasks.
Online test For more information Please click on the link below for contact details to get in touch with the Training Centre.
For more information
Please click on the link below for contact details to get in touch with the Training Centre.