Level 2
Suitable for:
The Level 2 qualification is aimed at those working in the following housing functions: customer service, lettings and allocations, housing management, homelessness and advice, supported housing, repairs and maintenance, revenues, tenant participation and management. This qualification is aimed at those new to the sector or those with limited housing experience and knowledge.
Duration:
12 months
Units:
To achieve the Level 2 Certificate in Housing, candidates must achieve the mandatory units and a minimum of 6 credits from the range of optional units available.
Mandatory units:
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Develop and maintain relationships with stakeholders in a housing context
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Maintain professional behaviour and working relationships in a housing context
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Maintain the health, safety and security of self and others
Level 3
Suitable for:
The Level 3 qualification is aimed at those with some experience and knowledge of the housing sector. It is suitable for candidates working in the following housing functions: customer service, lettings and allocations, housing management, homelessness and advice, supported housing, repairs and maintenance, revenues, tenant participation and management.
Duration:
12 months
Units:
To achieve the Level 3 Certificate in Housing, candidates must achieve the mandatory units and a minimum of 14 credits from the range of optional units available.
Mandatory units:
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Promote Safe, Ethical and Sustainable Practice in Housing
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Plan Own Professional Development within Housing
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Develop Positive Relationships with Customers and Colleagues in Providing a Housing Service
Qualification details
Awarding body:
City & Guilds
To gain the qualification candidates must demonstrate that they are competent at their job. If the candidate does not reach a suitable level of competence to achieve the qualification, then further training will be identified to ensure that they can demonstrate competency.
Mode of study:
Work based evidence collection. A candidate will be allocated an assessor who will judge their competence against the National Occupational Standards. Candidates must be directly observed by their assessor. Evidence collection methods can also include witness statements, case studies, professional discussions and questioning.
Candidates are offered the choice to build a paper-based or electronic portfolio of evidence for the qualification.
For more information
Please click on the link below for contact details to get in touch with the Training Centre.