Ray O’Looney – Revenues Officer

Ray O'LooneyRay O’Looney is a Revenues Officer at Thames Valley Housing. His job is to make sure that our residents pay their rent on time, and to identify ways to help the vulnerable tenants in order to have as few people in arrears as possible.

How do you get to work?

I live a short distance away from the office, but I actually drive into work every day. Because of my role, I need to be on site on a daily basis, visiting residents or attending court.

What is your role at TVH in one sentence?

My role is to make sure that our residents pay their rent on time, and to identify ways to support vulnerable tenants in order to have as few people in arrears as possible.

What is it about TVH that makes you feel motivated to come into work every day, and give your best?

I work in a very good team. The role of a Revenues Officer is very demanding and challenging, but my colleagues are positive and supportive – which is a reflection of TVH In general. No matter how challenging the job gets, I feel very motivated to be here.

 

What gives you a sense of achievement after a day at work?

My role often involves reaching out to residents that are in arrears, and offering help with their finances and their life at home. It is great when a resident allows you to help them get out of a difficult situation. Knowing that you have helped someone improve their life is very fulfilling.

What’s the last thing on your mind when you leave TVH in the evening?

I always take a minute to reflect on my day, and ask myself if there is something more I could have done today.