Paying your rent
It is a condition of your tenancy that you must pay the full amount of your rent and service charge on time. There are a range of ways you can pay. This includes MyTVH, your online services where you can pay our rent online, view your rent and service charge account, and report repairs.
Get in touch if you are having difficulty paying your rent. We can help you.
If you are having difficulty paying your rent, please get in touch with your Revenues Officer. We’d much rather help you fix the problem than evict you for arrears, however if you don’t pay your rent, you could lose your home.
Depending on your situation, we can arrange a payment plan, help you access benefits you might be entitled to, arrange for you to attend training to improve your employment prospects and sign post you to organisations that will give you free and impartial advice and help.
We can help you manager your arrears with our texting service. Find out more…
Our arrears policy
View our rent arrears policy here
Am I in line with my court agreement?
If you’re registered for online customer services you can view your account to monitor your repayment arrangement.
Alternatively, home owners and tenants can call our Revenues Team on 0300 456 2929 (option 2), and key workers can call their accommodation officer