How we’re doing

We want to tell you how we’re doing and remind you that you can let us know whether you’re happy (or not) with the service that we provide.

We are people who are passionate about the service we provide to you, so it’s always great to hear when we’ve done something well.

If something’s not been so great, we want you to tell us about that too. That way, we can make amends.

Complaints and feedback

How you can made a complaint, give us your suggestions or tell us we've done something well.

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Complaints results and type 2015 – 2016

We publish complaints by scheme, and the type of complaint reported for each scheme annually.

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