Key Performance Indicators - Housing

-

O-Turn 07/08

Qtr1

Qtr2

Qtr3

Qtr4

Target

Current Tenant Arrears

4.8%

5.8%

-

-

-

4.3%

Void Rate: Units Unavailable For Letting

0.5%

0.4%

-

-

-

0.5%

Void Rate: Units Unavailable For Letting

0.1%

0%

-

-

-

0.4%

Average Re-Let Times For Self-Contained Dwellings (Days)

24.4%

25

-

-

-

24

CSC Abandonment Rate

1.4%

0.9%

-

-

-

2%

Responsive Maintenance Expenditure As % Of Budget

94%

16%

-

-

-

2.9MM

Planned Maintenance Spend As % Of Budget

98%

3%

-

-

-

4.1MM

Planned Maintenance Units Completed As % Of Programme

100%

5%

-

-

-

100%

Cyclical Maintenance Spend As % Of Budget

93%

2%

-

-

-

1.1MM

Cyclical Maintenance Units Completed As % Of Prog

99%

3%

-

-

-

100%

Maintenance Response Times: Emergency

97.5%

96%

-

-

-

97%

Maintenance Response Times: Urgent

90%

90.7%

-

-

-

94%

Maintenance Response Times: Routine

93.1%

92.8%

-

-

-

94%

Reactive Repairs Right First Time

88.7%

89.9%

-

-

-

90%

Planned Maintenance Satisfaction Rate

95%

N/A

-

-

-

95%

Customer Satisfaction Rate - Estate Cleaning

68.2%

72.9%

-

-

-

70%

Customer Satisfaction Rate - Grounds Maintenance

68.1%

73.6%

-

-

-

70%

% Gas Maintenance Within TVHA Policy

99.7%

99.5%

-

-

-

100%