Key Performance Indicators - Housing

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O-Turn 07/08

Current Tenant Arrears

4.8%

Void Rate: Units Unavailable For Letting

0.5%

Void Rate: Units Unavailable For Letting

0.1%

Average Re-Let Times For Self-Contained Dwellings (Days)

24.4%

CSC Abandonment Rate

1.4%

Responsive Maintenance Expenditure As % Of Budget

94%

Planned Maintenance Spend As % Of Budget

98%

Planned Maintenance Units Completed As % Of Programme

100%

Cyclical Maintenance Spend As % Of Budget

93%

Cyclical Maintenance Units Completed As % Of Prog

99%

Maintenance Response Times: Emergency

97.5%

Maintenance Response Times: Urgent

90%

Maintenance Response Times: Routine

93.1%

Reactive Repairs Right First Time

88.7%

Planned Maintenance Satisfaction Rate

95%

Customer Satisfaction Rate - Estate Cleaning

68.2%

Customer Satisfaction Rate - Grounds Maintenance

68.1%

% Gas Maintenance Within TVHA Policy

99.7%