|
- |
O-Turn 07/08 |
Qtr1 |
Qtr2 |
Qtr3* |
Qtr4* |
Target |
|
Current Tenant Arrears |
4.8% |
5.8% |
6% |
6.1% |
4.3% |
4.3% |
|
Void Rate: Units Unavailable For Letting |
0.5% |
0.4% |
0.5% |
0.4% |
0.5% |
0.5% |
|
Void Rate: Units Unavailable For Letting |
0.1% |
0% |
0% |
0.2% |
0.2% |
0.4% |
|
Average Re-Let Times For Self-Contained Dwellings (Days) |
24.4% |
25 |
20.8 |
24.2 |
24 |
24 |
|
CSC Abandonment Rate |
1.4% |
0.9% |
0.9% |
1.1% |
1% |
2% |
|
Responsive Maintenance Expenditure As % Of Budget |
94% |
16% |
48% |
72% |
100% |
2.9MM |
|
Planned Maintenance Spend As % Of Budget |
98% |
3% |
25% |
79% |
100% |
4.1MM |
|
Planned Maintenance Units Completed As % Of Programme |
100% |
5% |
30% |
80% |
100% |
100% |
|
Cyclical Maintenance Spend As % Of Budget |
93% |
2% |
36% |
97.5% |
100% |
1.1MM |
|
Cyclical Maintenance Units Completed As % Of Prog |
99% |
3% |
60% |
100% |
100% |
100% |
|
Maintenance Response Times: Emergency |
97.5% |
96% |
96.4% |
97% |
97% |
97% |
|
Maintenance Response Times: Urgent |
90% |
90.7% |
90.7% |
94% |
94% |
94% |
|
Maintenance Response Times: Routine |
93.1% |
92.8% |
94.1% |
94% |
94% |
94% |
|
Reactive Repairs Right First Time |
88.7% |
89.9% |
89.9% |
90% |
90% |
90% |
|
Planned Maintenance Satisfaction Rate |
95% |
N/A |
97% |
95% |
95% |
95% |
|
Customer Satisfaction Rate - Estate Cleaning |
68.2% |
72.9% |
71.5% |
70% |
70% |
70% |
|
Customer Satisfaction Rate - Grounds Maintenance |
68.1% |
73.6% |
68.2% |
70% |
70% |
70% |
|
% Gas Maintenance Within TVHA Policy |
99.7% |
99.5% |
99.6% |
100% |
100% |
100% |