Key Performance Indicators - Home Ownership

Arrears

2.5%

3.9%

-

-

-

2.75%

Sales (Number) Staircasings

139

28

-

-

-

130

Sales (Number) Open Market Homebuy

258

36

-

-

-

342

Homebuy Grant Allocation Take-up

8.62M

1.1M

-

-

-

12M

% 1st Tranche Sales Equity

47%

43%

-

-

-

43%

Sales Handover/Exchange Period (Days)

11

37.8%

-

-

-

35

Sales Handover/Completion Period (Days)

56

75.4%

-

-

-

90

% Exchanged (of handovers)

85%

50%

-

-

-

66%

Leaseholder Satisfaction Rate - Estate Cleaning

50%

61%

-

-

-

65%

Leaseholder satisfaction Rate - Ground Maintenance

50%

61%

-

-

-

65%