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Key Performance Indicators - Home Ownership

Home Ownership Key Performance Indicators for quarter 1 of the financial year 2008/2009.


- O-Turn 07/08 Qtr1 Qtr2 *Qtr3 *Qtr4 Target

Arrears

2.5%

3.9%

4.2%

3%

2.75%

2.75%

Sales (Number) Staircasings

139

28

39

95

130

130

Sales (Number) Open Market Homebuy

258

36

134

192

342

342

Homebuy Grant Allocation Take-up

8.62M

1.1M

4.9M

8M

12M

12M

% 1st Tranche Sales Equity

47%

43%

41%

43%

43%

43%

Sales Handover/Exchange Period (Days)

11

37.8%

59.9

31

31

35

Sales Handover/Completion Period (Days)

56

75.4%

86.9

90

90

90

% Exchanged (of handovers)

85%

50%

50%

66%

66%

66%

Leaseholder Satisfaction Rate - Estate Cleaning

50%

61%

51.4%

65%

65%

65%

Leaseholder satisfaction Rate - Ground Maintenance

50%

61%

47.3%

65%

65%

65%

*Target figures for the quarter only.



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