What can you contact us about?
You can contact us about the following:
- a complaint
- any suggestions you have to improve our service
- if you’ve experienced really good service
How you can contact us.
Online
Use our online complaints and suggestions form
In writing
You can print out and fill in our Complaints Leaflet, which is available for you to print out at the foot of the page , or send a letter to:
Thames Valley Housing Association.
FREEPOST TK1763
52 London Road
Twickenham
Middx
TW1 3BR
By telephone:
- If you are a resident - 0800 358 7767
- If you are applying for Home Ownership - 0845 35 12345
- All other complaints - 020 8607 0607
In person
Heathgate House
2 - 4 The Green,
Twickenham, TW2 6QF
NB We have moved office, however our postal address remains unaffected. If you need to visit us you should come to our new office. New location... More information about the move...
You can read and print out our Complaints policy below.
Do you live in the London Borough of Richmond upon Thames?
Councillor Lisa Blakemore is the Tenant's Champion for the London Borough of Richmond upon Thames. If you have made a complaint to us, and you are not satisfied with the response, you can contact her. Full details...
If you live in another Borough, you should contact your local authority to find out if they have a Tenant's Champion.
Unreasonable behaviour
We are committed to working with you to reach a positive conclusion to the issues you raise. It is our aim to provide a consistently good service to all of our residents.
Very occasionally, a resident may take up a disproportionate amount of our resources by behaving in a way which is unacceptable or unreasonable. At the recommendation of the Housing Ombudsman, we have developed a process for dealing with these situations.
If you would like further information on this, please contact Customer Services on 0800 358 7767.