What's in the Service Pledge
The Service Pledge is divided into five areas. These are:
- Customer Care
- Rents and service charges
- Complaints
- Resident involvement
- Repairs
Within each area there are specific performance indicators.
Download the Service Pledge at the foot of the page.
How we're doing
We publish statistics for the key performance indicators in each of the nine areas. These are marked by a star on the Service Pledge document.
We publish quarterly statistices showing if we are acheiving our targets on the document How We're Doing.
Download How We're Doing by going to the foot of the page.
Related documents
You may wish to read the following documents which also give you information about what you can expect from us and if we're acheiving that.
Residents Report
You can read and download the Residents Report 2011 at the foot of the page.
The Service Charge
Part of the money you pay us is your service charge. You can find out more about the service charge by downloading Residents Service Charge at the foot of the page.