Handbook leaflets
TVH have produced a suite of leaflets providing comprehensive information about living in your TVH home.
Read the handbook leaflets...
Welcome leaflet
This is a quick guide to key information about living in you home and contacting us.
Checklist
This is a list of all the documents you should have received from us and all the issues that should have been explained by TVH staff when you moved in.
New home ownership survey
Your feedback is important to us, as it helps tell us where we need to improve our service. If you haven’t filled out and returned the survey about how you found the process of buying and moving into your new home with TVH, please do so now.
About Insurance
This tells you about the buildings insurance we provide and the importance of having your own home contents insurance.
TVH Direct Debit Mandate
Direct debit is the easiest way to pay your rent and service charge. Print this form out and send it back to us to set your up your Direct Debit.
Utility Meters
Fill in the reading on your utility meters.
Defects
An explanation of the ‘defects’ period and how it affects your home. (This applies to residents who moved into a new build property only).
Customer Profiling
We need to ensure that we are providing all our residents with an equal level of service. Filling out this document means we can ensure this happens.
Post any documents to us FREE at:
Thames Valley Housing Association
FREEPOST TK 1763
52 London Road
Twickenham
TW1 3RP