TVH have produced a suite of leaflets providing comprehensive information about living in your TVH home.
Read the handbook leaflets...
This is a quick guide to key information about living in you home and contacting us.
This is a list of all the documents you should have received from us and all the issues that should have been explained by TVH staff when you moved in.
See the checklist here
New home ownership survey
Your feedback is important to us, as it helps tell us where we need to improve our service. If you haven’t filled out and returned the survey about how you found the process of buying and moving into your new home with TVH, you can download a copy here.
This tells you about the buildings insurance we provide and the importance of having your own home contents insurance.
A summary of the cover available from Zurich is available here.
TVH Direct Debit Payments
Direct debit payments are now covered by Allpay. For more information click here.
Fill in the reading on your utility meters on this form.
An explanation of the ‘defects’ period and how it affects your home. (This applies to residents who moved into a new build property only).
We need to ensure that we are providing all our residents with an equal level of service. Filling out this document means we can ensure this happens.
The customer profiling document can be downloaded here.
Post any documents to us FREE at:
Thames Valley Housing Association
FREEPOST TK 1763
52 London Road