Paying your rent
This is a very important part of your commitment to us, as this money pays for the services we provide you. To make it as easy as possible, we provide a wide choice of ways to pay pur rent.
Having difficulty paying your rent?
Please contact the Customer Service Centre on 0800 358 7767 as soon as you experience difficulties meeting your rent payments. We can help you and put you in touch with reliable advice and support agencies.
You may also find our page on financial help useful.
Ways to pay your rent
Direct Debit
Contact the Customer Service Centre on 0800 358 7767.
Online
You can make an online payment here. You will need your rent payment card.
Telephone
You can make a secure, automated telephone payment 24 hours a day, 7 days a week, by calling the Customer Service Centre on 0800 358 7767 and choosing option 2, or by contacting Allpay direct on 0870 2436040.
Cheque
Make your cheque payable to Thames Valley Housing Association. Please put your name, address and your tenancy number on the back of the cheque.
Rent payment card
You will receive this in the post once you are resident in your home. This can be used to pay your rent at the Post Office and other outlets displaying the Paypoint sign.
Standing Order
Contact our Customer Service Centre on 0800 358 7767.
Housing Benefit (and Council Tax Benefit)
If you’re on a low income and need financial help to pay all or part of your rent, you may be entitled to Housing Benefit and Council Tax benefit.
You can get a form for both these benefits at your local council.
You can find out more about Housing Benefit, Council Tax and other forms of financial help here.