Paying your rent

Important information about benefit changes

Non-dependant deductions

If you have a non-dependant living with you, such as a son or daughter, your Housing benefit is reduced by a fixed amount per week.  From April 2011 the amount of money taken off increased, which means you will need to pay more rent.

You can find out more about this by reading page 11 of Link Up Spring 2011.

Read and download a pdf showing the table of changes.  

Ways to pay your rent

Direct Debit

Contact the Customer Service Centre on 0800 358 7767.

Online

You can make an online payment here. You will need your rent payment card.

Telephone

You can make a secure, automated telephone payment 24 hours a day, 7 days a week, by calling the Customer Service Centre on 0800 358 7767 and choosing option 2, or by contacting Allpay direct on 0870 2436040.

Cheque

Make your cheque payable to Thames Valley Housing Association. Please put your name, address and your tenancy number on the back of the cheque.

Rent payment card

You will receive this in the post once you are resident in your home. This can be used to pay your rent at the Post Office and other outlets displaying the Paypoint sign.

Standing Order

Contact our Customer Service Centre on 0800 358 7767.

Housing Benefit (and Council Tax Benefit)

If you’re on a low income and need financial help to pay all or part of your rent, you may be entitled to Housing Benefit and Council Tax benefit.

You can get a form for both these benefits at your local council. 

You can find out more about Housing Benefit, Council Tax and other forms of financial help here.

Having difficulty paying your rent?

Please contact the Customer Service Centre on 0800 358 7767 as soon as you experience difficulties meeting your rent payments. We can help you and put you in touch with reliable advice and support agencies.

You may also find our page on financial help useful.