Get in touch

For all resident enquiries contact the Customer Service centre 0800 358 7767

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Tenant information

Residents Report and Pledge

Sets out the level of service we aim to acheive across 9 key areas.
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Repairs & maintenance

How to report repairs and information about planned maintenance
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Your tenancy & home

Key information about your tenancy
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Moving home

How to end your tenancy, transfer or exchange your home
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Buying your home

How you can buy your home
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Estate services

Maintenance of our Tenants' homes and gardens
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Key worker & student homes

How to report a repair and who your contact is
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Handbook information

Covering many aspects of living in your home.
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Property Pack

Everything you need to know about living in your TVH home
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Aids and adaptions

If you have a disability, you may qualify for aids and adaptations to your ...
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