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Tenants Service Pledge and how we're doing

We aim to provide you with the best possible service at all times and to be clear and open about how we're doing. Our Service Pledge sets out the performance we aim to achieve in nine key areas. We publish quarterly reports showing if we are succeeding.

What's in the Service Pledge

Our Service Pledge sets out the performance we aim to achieve.

The Service Pledge is divided into nine areas. These are:

Customer Care
Rents and service charges
Complaints
Resident involvement
Repairs
Moving home
Your tenancy
Anti Social Behaviour
Neighbourhood management

Within each area there are specific performance indicators.

Download the Service Pledge here

How we're doing

We publish quarterly statistics for the key performance indicators in each of the nine areas. The statistics show if we are acheiving our targets in the document How We're Doing.

Download the latest ones below:

How we're doing Tenants 11-12 Q3

How we're doing Tenants 11-12 Q4

How we're doing Tenants 12-13 Q1

How we're doing Tenants 12-13 Q2

How we're doing Tenants 12-13 Q3

How we're doing Tenants 12-13 Q4