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We aim to provide you with the best possible service at all times and to be clear and open about how we're doing. Our Service Pledge sets out the performance we aim to achieve in nine key areas. We publish quarterly reports showing if we are succeeding.
Our Service Pledge sets out the performance we aim to achieve.
The Service Pledge is divided into nine areas. These are:
Within each area there are specific performance indicators.
Download the Service Pledge here
We publish quarterly statistics for the key performance indicators in each of the nine areas. The statistics show if we are acheiving our targets in the document How We're Doing.
Download the latest ones below:
How we're doing Tenants 11-12 Q3
How we're doing Tenants 11-12 Q4
How we're doing Tenants 12-13 Q1
How we're doing Tenants 12-13 Q2
How we're doing Tenants 12-13 Q3
How we're doing Tenants 12-13 Q4
OurSpace Spring 2013 out now! »Resident Survey Training »
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Thames Valley Housing, Premier House, 52 London Road, Twickenham, TW1 3RP
Tel: 020 8607 0607
Fax: 020 8607 9923