Estate services

Each estate is different and you should consult your tenancy for the details of the specification for your estate, however we are usually responsible for:

General Cleaning, including

Weekly

• Cleaning all internal floors, the doorways and skirting boards
• Cleaning and vacuuming all carpeted areas
• Dusting and polishing appropriate areas
• Sweeping car parking areas and all other hard areas
• Removing litter and debris form all hard areas
• Cleaning and disinfecting the refuse areas
• Cleaning all internal glass

Other timescales

• Cleaning the lighting (monthly)
• Cleaning the external surfaces of all communal and flat windows (every three months)
• Shampooing carpets, and stripping and treating floors in accordance with manufacturers instructions (annually)

General maintenance, including

• Checking and where needed, replacing external and internal lighting components (weekly)
• Adjusting clocks to ensure correct operation of eg, communal lighting (weekly)
• Logging communal repairs within 24 hours of identification to TVH Customer Service Centre

Grounds Maintenance, including

Weekly

• Keeping garden, grounds and common parts clean and tidy
• Collect and remove fallen leaves from site, (and on all other visits – see below)

Every two weeks

• Tidy garden borders and beds
• Cut lawns, dispose of cuttings and remove them from site

Four times a year

• Prune shrubs and small trees
• Trim Hedges
• Apply weed killer between paving stones and other hard areas with weeds

Once a year

• Dig over communal areas and remulch beds
• Edge around borders, beds, fences and buildings

April – October

• Trim all grass edges with each cut

Other

• Replace dead plants and shrubs when required