You've told us you would like us to make it easier for you to speak to the right person when you contact us. You also want that person to take responsibility for dealing with your issue until it is resolved.
In response, we're going to make changes to your services in April, including:
- A single point of contact who will deal with your issues from start to finish. This change should mean that your issues are dealt with more quickly, without having to speak with a number of TVH staff
- A more faster, more responsive service that is also more cost effective
What will happen next?
We will write to you shortly before the changes are introduced and give you the direct phone number of your Neighbourhoods and your Revenues Officer, along with details of other contacts for services.
More information
Full details of these improvements are available at the foot of the page where you can read and download our leaflet 'Changes to your services'.
Keeping you informed
Revisit this page for updates and look out for our letters. If you want any more information about these changes, You can: