Kitchen replacement satisfaction survey
The most recent resident satisfaction survey results for our programme of planned kitchen replacements are available for you to read at the foot of the page.
How to report a Repair
You can telephone the Customer Service Centre on 0800 358 7767 or alternatively report your repair online by going to My TVH.
If your repair is an emergency, please telephone the Customer Service Centre on 0800 358 7767.
Estate and Planned Maintenance
If you live in a flat or have a shared garden area we will clean and maintain these areas on a regular basis. This is one of the services we provide which is paid for by your service charge.
We also carry out work to maintain the condition of your home. This work includes:
- Cyclical redecorations carried out every 5 years
- Kitchen replacements carried out every 25 years
- Bathroom replacements carried out every 30 years
- Gas central heating and boiler replacement carried out every 15 years
You can download the Planned Works Schedule 2009 - 2010 at the foot of the page, along with a range of leaflets with more information about these works. You can also read the results of the resident satisfaction survey for kitchen replacements.
Annual Gas Safety Check
We are legally required to carry out an annual safety inspection of the gas appliances in your home. This is because faulty gas appliances can lead to carbon monoxide poisoning which can be very serious and cause death.
If you can’t attend the first appointment, you must get in touch with us to make another appointment.
Failure to allow the inspection to take place could endanger your tenancy.