How to report a repair
You can telephone the repairs team on 0300 456 2929 (option 1) or alternatively report your repair online by going to My TVH.
Estate and Planned Maintenance
If you live in a flat or have a shared garden area we will clean and maintain these areas on a regular basis. This is one of the services we provide which is paid for by your service charge. Read the leaflet here
We also carry out work to maintain the condition of your home. This work includes:
- Cyclical redecorations carried out every 5 years
- Kitchen replacements carried out every 25 years
- Bathroom replacements carried out every 30 years Read the leaflet here
- Gas central heating and boiler replacement carried out every 15 years Read the leaflet here
To find out more about stopping the build up of damp and mould in your home you can also read more here
Annual Gas Safety Check
We are legally required to carry out an annual safety inspection of the gas appliances in your home. This is because faulty gas appliances can lead to carbon monoxide poisoning which can be very serious and cause death.
If you can’t attend the first appointment, you must get in touch with us to make another appointment.
Failure to allow the inspection to take place could endanger your tenancy.
Kitchen replacement satisfaction survey
We also carry out resident satisfaction survey results for our programme of planned kitchen replacements.