Property Pack
The Property Pack contains a range of information to help you get started in your new TVH home, including information about your rights as a tenant, home insurance, your rent and the TVH Resident Training and Employment Centre.
The property pack contains the following documents, which you can download at the foot of the page, or click on the link to go to the relevant page of this site.
Handbook information
TVH have produced a suite of leaflets with comprehensive information about living in your TVH home.
Read the handbook leaflets...
Tenants charter
You can download the leaflet 'A Charter for Housing Association Tenants' at the foot of the page.
Home Contents Insurance
We strongly recommend you take out your own home contents insurance, as we do not insure your home for its contents. (You can read more about this in the handbook leaflet 'Living in your home'...
Jardine Lloyd Thompson are one Insurance Company that provide home contents insurance for Tenants. Phone the Customer Service Centre on 0800 358 7767 (option 3) to request a leaflet be sent to you.
Rent arrears and advice
What will happen and how we can help if you get into arrears with your rent.
Training and skills
The TVH Resident Training and Employment Centre can help you build a better future with its range of Resident-centred courses and qualifications.
Link Up - the Residents Newsletter
Produced quarterly, Link Up provides important updates on your services, resident involvement stories and updates, forthcoming events and stories about other residents.
Read Link-Up...