Welcome to Residents Services

This area of the web site contains information about living in a Thames Valley Housing home.

Reporting a Repair

You can report a repair and check your rent account by going to the 'Online Services' If you have not visited our Online Services before you will need to register first. If you wish to report a repair by phone call the Customer Service Centre on 0800 358 7767.

Making a home with Thames Valley Housing

For more information about applying for a Thames Valley Housing property, living in a Thames Valley Housing property, our policies and the service we deliver please go to the links in the left-hand column.

If you are interested in applying for the HomeBuy home ownership scheme (part of the Government's Starter Home Initiative for first time buyers), please go to Homes for Sale in the left-hand links.

If you are experiencing anti-social behaviour or racial harassment, go to Anti-social behavour, Racial Harrasment, other Hate Crimes in related pages.

Our partners Quadron are responsible for the cleaning and gardening on most estates. To see which day they visit, please see the list for either London, M3 area or M4 area available at the bottom of the page. For more detailed information on the cleaning or gardening on your estate, please contact the Customer Service Centre on 0800 358 7767.

You can also find out how to complain to Thames Valley Housing by going to Complaints in related pages.

If you have queries about Housing Benefit please contact your local authority. To see what you may be entitled to, visit the benefit calculator on Guildford Borough Council's website. (This link will open a new window.)

The Residents Handbook

Go to the bottom of the page to download a copy of the Tenants/Leaseholders Handbook or the Shared Ownership Handbook. The handbook provides all the basic information about Thames Valley Housing's Service.

If you have not received a copy of your handbook email us with your name, address and the type of handbook you require or phone the Customer Service Centre on 0800 358 7767 to request one. Please remember to state whether you are a tenant, a shared owner or a leaseholder.