Since October 2006, the first point of contact for all Home Owners has been the Customer Service Centre (CSC). The CSC is made up of two dedicated teams with specialist knowledge; one for maintenance and communal repairs, defects and estate service issues and one for all other enquiries. This means that when you call during office hours there will always be someone to respond to your call immediately.
During the last year, the CSC has been working closely with the Leasehold Management Officers to build up the knowledge and experience to ensure they are able to provide you with a really good service. Because of this, Leasehold Management Officers are now able to spend less time in the office and more time on your estates, checking that they're safe, secure and that estate maintenance is up to a high level.
Where the Customer Service Centre are not able to answer your query straight away, they will contact the Leasehold Management Officer for advice or may arrange for them to call you back when they are next in the office.
Customer Service Centre: 0800 358 7767
Monday to Friday 8.00am to 6.00pm
Press Option 1 for communal repairs, planned maintenance, defects and cleaning or gardening.
Press Option 2 for 24 hour automated rent and service charge payments.
Press Option 3 for all other enquiries.
'Defects Period'
The first 6 - 12 months of living in a newly-built property are known as 'Defects' and repairs are dealt with by our consultants and builders. Go to 'Moving into your new Home' in Related Pages for more information.
Reporting Communal Repairs and General Enquiries.
To report a communal repair and for all general enquiries call the Customer Service Centre on 0800 358 7767.
For any enquiries the Customer Service Centre cannot answer, you can call your Leasehold Management Officer (LMO). To find out who that is go to Your Leasehold Management Officer in Related Pages.
Online Services
To use our online repair and rent viewing service you need to register with us, and allow us 2 working days to check your registration. You can register here.
If you've already registered, go to Online Services to report a repair or view your rent account.
You can also pay your rent account online here. You will need your
Further Information
For more information about living in your home go to the links in the left-hand menu.
The Residents Charter
This document is produced by the Housing Corporation and outlines the full rights and responsibilities of the Housing Association as your landlord, and your rights and responsibilites as Resident. Go to Residents Charter in Related Pages.