What We Are Responsible For
For a full list of both Thames Valley Housing's responsibilities and the leaseholders responsibilities see your individual lease, however Thames Valley Housing's responsibilities can be summarised as follows:
If you own a flat Thames Valley Housing is responsible for:
- The foundations (brickwork, concrete and the roof structure and coverings)Damp proof course
Rainwater, gutters and pipes
- Communal staircase and repairs
- Communal windows
- External frames of windows
- Communal electrical/lighting (rewiring, entry phones, repairs etc)
- Communal TV Aerial
- Fire protection systems
- Refuse facilities
- Plumbing (block stopcock, burst pipe up to main stopcock, communal water tank, communal soil pipe)
- Entrance halls, communal areas, and communal flat entrance doorframes
- Doors
- External: boundary walls and fences, pathways, balconies, access stairs, sheds, stores, garages, communal ventilation systems and communal lighting
If you own a house Thames Valley Housing is responsible for:
- Communal refuse facilities
- External communal walls/fences, pathways, sheds/stores
- Lighting in communal areas which is not the responsibility of the local council
- Tree care within the development (except in individual gardens)
You can find out about the level of service you should expect from Thames Valley Housing by reading our Service Promise.
What you are Responsible for
You are responsible for:
- The front door to your flat and locks/fittings and glazing of windows within the flat (e.g. rewiring, fuses)
- Electrical/lighting within flat (e.g. rewiring, fuses)
- Plumbing (stopcock, burst pipe beyond main stopcock, individual water tank, basin, bath/shower, WC, taps, domestic water heater, domestic heating system)
- Internal decorations