Maintaining Your Property

We regularly carry out planned maintenance of your property. This includes:

Managing day to day repairs, checking fire detecting equipment, passenger lift repairs.

Carrying out an annual gas appliance servicing.

Every year we need access to your home to carry this out as it is a legal requirement. You will be contacted with an appointment. If this is not suitable you must contact the number on the card to make another appointment. If you have any queries about the annual gas safety check call the customer service centre on 0800 358 7767.

Carrying out Planned Maintenance of your homes.

Carrying out planned maintenance within the set 'life expectancy' of fittings and fixtures, for example: redecoration of external surfaces in communal areas every 5 years or central heating/boiler replacement on average every 10/12 years.

To find out if your home is due to receive planned maintence, go to the foot of the page where you can view and print a copy of our Planned Maintenance Schedule 2008/2009.

Other Forms of Maintenance

We will make changes to the homes of tenants who need them, e.g. putting in grab rails, ramp access etc. We can also refer you to appropriate specialist agencies if required.

When you move into your property, you can expect it to be in good condition. See our Lettable Standard also at the foot of the page for full details of what you should expect.

Estate Maintenance

We will carry out Estate Maintenance in communal areas. This varies from estate to estate and is covered by your service charges. Some examples include:

• Maintenance of door entry systems;
• Cleaning internal and external communal areas including lifts;
• Cleaning accessible windows inside;
• Cleaning refuse bin areas;
• Cutting the grass;
• Pruning shrubs and weeding garden beds.

Our Property & Asset Management team will carry out continuous monitoring of how we deliver our services.

You can download our Policy on Rubbish Removal in PDF format:

Refuse Policy (PDF) File Size (32Kb)
Details of Local Authority Bulk Rubbish Collections (PDF) File Size (19Kb)

All Portable Document Format files require Adobe Acrobat software which can be obtained - free - from the Adobe website. Please click here to download Adobe Acrobat Reader.

We recently carried out a Best Value Review of estate services, to find out what you told us and the improvements we're putting in place, please see our Estate Services Update.

If you would like to see a copy of the latest estate inspection report for your estate please call the Customer Service Centre on 0800 358 7767 or email info@tvha.co.uk.

You can help us monitor the services on your estate by completing our estate inspection form, which you can fill in and send online. Don't forget to read the estate inspection guidelines first if you have not carried out an inspection before.

Estate Improvement Budget

This annual budget is designed to fund minor improvements to estates. You could need a new pathway, extra lighting for security or perhaps you have an idea for ways of getting your neighbours involved in an estate-based activity. You can apply at any time by contacting a member of the Operations team via the Customer Service Centre on 0800 358 7767 or emailing info@tvha.co.uk.