Service Reward

The Service Reward is our way of saying "thank you" to our tenants who keep to their tenancy agreement.

Service Reward members get a "Countdown" card which gives them a massive range of discounts at high street stores and on all kinds of goods and services. For more information about the card, visit the Countdown website. This website is not run by TVHA and we are not responsible for any content on it.

There are also regular Prize Draws for service reward members. Prizes to date have included vouchers, hampers and even a trip to Paris.

The latest benefit for Service Reward members is a fantastic deal on home contents insurance from insurers Jardine Lloyd Thompson at around 25% of the usual annual cost of home insurance. Watch this space...

Are you eligible?

To be eligible for Service Reward you must:

• Be the named Tenant in a Thames Valley Housing property
• Not have breached your tenancy agreement in any way
• Have a clear rent account and sundry debt account that has been clear for 13 consecutive weeks or have been paying off your arrears by payment plan agreed with us for 13 consecutive weeks. (Housing benefit is normally paid 4 weeks in arrears. We normally receive payment in the 5th week. If these payment arrangements are the only cause of arrears on your account, you can still join the Service Reward scheme.)
• Have had a gas inspection carried out in your property, if gas is supplied, during the past 12 months

Customers who Thames Valley Housing are taking action against for breaking their tenancy or lease agreement are not eligible to join the scheme.

The scheme is limited to one card per household. It's currently available to tenants and not shared owners or leaseholders

You can download a copy of the application form by clicking on the link at the bottom of the page. Be sure to fill out both parts of the form and post to:

The Customer Service Centre, Thames Valley Housing Association, Premier House, 52 London Road, Twickenham, TW1 3RP.

Alternatively, call the Customer Service Centre on 0800 358 7767 to request an application form.