Our Service Promise

What is it?

We aim to provide you with the best possible service at all times. To help us achieve consistently high standards, we have set ourselves performance targets in seven key areas. This is our Service Promise.

How does it affect me?

The 'Service Promise' is in addition to your rights under the terms of the Housing Corporation's Residents Charter and your tenancy or leasehold agreement. It is relevant to all our customers, though some points may not apply to home owners, where the service is not applicable.

Why do I need to know about it?

We want you to know what you can expect from us and so we have performance targets in seven key areas. These are set out in our Service Promise leaflet. You can read this and print it out by going to the foot of this page.

The seven key areas are:

• Equal opportunities and diversity;
• Keeping in touch;
• Rent and service charges;
• Repairs and maintenance;
• Allocations and transfers;
• Keeping you informed and involved;
• Complaints and appeals.

In addition to these service standards set out in the leaflet at the foot of the page, go to Related Pages at the top right of this page for more information about some of these.

In addition to the standards set out in the Service Promise, we will:

• Regularly review how satisfied you are with all our services;
• Always reply to your comments;
• Keep your personal records in line with the terms of the Data Protection Act;
• Allow you to see and update your information should you need to.