Complaints Results: January to March 2008

These are the results of the complaints for quarter 4 (January - March 2008) and how we've dealt with them.

If you want to make a complaint, you can do so online by clicking here, or by phoning the Customer Service Centre on 0800 358 7767 and pressing option 3.

Total Number of new complaints for the quarter - 65

By type:

Average Length of time to complete - 27 Days

Complaints that went to appeal - 3

Outcomes

NB This may contain complaints that started prior to the current quarter.