These are the results of the complaints for quarter 4 (January - March 2008) and how we've dealt with them.
If you want to make a complaint, you can do so online by clicking here, or by phoning the Customer Service Centre on 0800 358 7767 and pressing option 3.
|
Type |
Number |
| Day to Day Maintenance | 29 |
|
Defects |
8 |
| Estate Services | 5 |
| General Service | 5 |
| Lettings and Allocations | 3 |
| Management Services | 10 |
| Money Matters | 2 |
| New Build Home Buy | - |
| Planned/Cyclical Maintenance | 2 |
| Resales and Staircasing | 1 |
Average Length of time to complete - 27 Days
Complaints that went to appeal - 3
NB This may contain complaints that started prior to the current quarter.
|
Fully Upheld |
24 |
|
Partially Upheld |
8 |
|
Not Upheld |
20 |
|
Pending |
12 |