Improving our online services

Back in the Spring of 2012, we started a project to find out your priorities for improving the TVH website. The online world has changed so much in recent years; we all now do things online that we wouldn’t have imagined just a few years ago.

Our current website was put together in 2008, that’s before Facebook had really taken off, and now Facebook accounts for 1 in 4 page views on the internet in the UK.

Last year, the internet took over from TV as being the thing that dominates our “screen time”. With the cost of broadband coming down, and the rise of smartphones on pay-as-you-go tariffs, more and more home owners are online. And you tell us you’re keen to interact with us more in the same way.

We met up with a range of residents who gave us some great ideas and some very clear messages.
Communicate better, more often, and more clearly
Let us do stuff online without having to ring up the office
Help us connect with each other, particularly those people living locally

At the same time, the Resident Auditors were doing some work on the current website, and they’ve come up with some immediate improvements which we’re already working on. Things like putting in quick-links on the homepage for the things people use most frequently, improving the navigation and updating some of the content.

They also suggested we create a web working group with staff and customers, to test out new ideas and prioritise improvements. We think that’s a great idea, so we’re doing it. In fact, if you’re interested in joining it, drop us a line at pr_communications@tvha.co.uk

We’ll be setting out all the straightforward things we can do quickly on the current site, together with all the things that need more time and investment to link to our underlying computer systems; things like automatic email alerts when a repair request is logged for communal areas in a block.

And we’ll make sure the more complex things represent good value for money. As long as they do, we’ll do them.

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