On Saturday 24th February, we hosted our first ever Thames Valley Housing Repairs Fair here at Premier House in Twickenham. Our Repairs, Resident Involvement, Property, Service Design and Estates teams, were joined by our contractors Axis, BSW, Cleanscapes and Just Ask.
Around 60 residents attended and chatted with all the teams and contractors.
Residents came for different reasons, some to speak in person to our Training and Employment team to find out about opportunities for getting into work, and many to report repairs and hear about how we work with our contractors. By far the most popular events of the day were the DIY workshops where Axis demonstrated how to fix things like dripping taps and easing locks.
There was also a prize draw which saw residents winning mobile tablets, cleaning services, a garden makeover and handy man services.
Our Service Design team also told residents about their initial findings from the Responsive Repairs Project, and were able to receive feedback on potential implementations.
Residents said they had “a very productive day” and that “it was good to talk and be understood”.