Your service charge for 2013-14

This month you’ll be getting your annual service charge certificate and ‘balancing charge’ notification through the post. Please look out for them as they do contain important information! Here we explain what's what...

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Fizzy Living raises new capital commitment of £200m

Fizzy, the wholly owned subsidiary of Thames Valley Housing (TVH), and the first company in the UK designed specifically to service the needs of young professionals seeking accommodation in the private rented sector (PRS), announced that it has received a ...

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OurSpace, Winter 2014

The latest edition of OurSpace, the magazine for TVH tenants is hitting doormats this week. Check it out here too, for the latest on your new repairs contractor, our Love Where You Live estate improvement project, the results of our ...

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Service charges under scrutiny

You might know that TVH have a group of Resident Auditors who review various areas of our service. Most recently they’ve completed an audit of our service charge process. Their aim was to look at how service charges are calculated ...

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Your rent and service charge for 2014, explained

Your Rent and /or Estimated Service Charge for 2014-15 Towards the end of February you’ll receive notification of your new rent (if you’re a shared owner) and new estimated service charges for 2014-15 through the post. Keep a look out ...

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Flooding in the Thames Valley area

As you’re probably aware, severe flood warnings have been issued for various places throughout the Thames Valley. The most comprehensive and up to date information on which areas are flooding can be found on the Environment Agency’s website here If ...

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Want to move house? We can help

New year, new home? If you’re a shared owner looking to move this year, we’ve made the process easier than ever. We have a 5-step plan that will help you get your home to market quickly. Our Assistant Director, Sales & ...

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Update on our repairs service during bad weather

We experienced high call volumes in December and January, which have continued into February as a result of the high winds, heavy rain and flooding. The outlook continues to look unsettled for the time being. We expect there will continue to ...

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Online Customer Services – Where are we now?

When we last updated you back in August, we were in the planning stage. We needed to get residents to help us understand how they view and group services and information. So we ran a competition (with a free iPad as ...

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