Asbestos Survey

In an effort to update existing records, we are conducting an asbestos survey at some of our properties.

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Service Charges: You Said, We Did

A recent resident-led audit of your service charge was positive, however there were areas where we could improve. Here's what auditors said and what we did.

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Your service charge for 2013-14

This month you’ll be getting your annual service charge certificate and ‘balancing charge’ notification through the post. Please look out for them as they do contain important information! Here we explain what's what...

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Online Customer Services – MyTVH, it’s arrived

We’ve been telling you about the work we’ve been doing on the new online service for a few months now. Well, it’s finally here. The new MyTVH was launched to a small group of residents in late February and we’re ...

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Service charges under scrutiny

You might know that TVH have a group of Resident Auditors who review various areas of our service. Most recently they’ve completed an audit of our service charge process. Their aim was to look at how service charges are calculated ...

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Your rent and service charge for 2014, explained

Your Rent and /or Estimated Service Charge for 2014-15 Towards the end of February you’ll receive notification of your new rent (if you’re a shared owner) and new estimated service charges for 2014-15 through the post. Keep a look out ...

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Want to move house? We can help

New year, new home? If you’re a shared owner looking to move this year, we’ve made the process easier than ever. We have a 5-step plan that will help you get your home to market quickly. Our Assistant Director, Sales & ...

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Online Customer Services – Where are we now?

When we last updated you back in August, we were in the planning stage. We needed to get residents to help us understand how they view and group services and information. So we ran a competition (with a free iPad as ...

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