Contact us

Report repairs and manage payments online yourself using MyTVH.

MyTVH features include:

  • Manage your accounts online
  • Make, amend, and cancel payments
  • Report and track repairs
  • Access information and services relevant to you

Learn more about the benefits of MyTVH.


For Residents

Click for contact information on repairs and maintenance

By telephone you can report a repair on 0300 456 2929

Emergency repairs (out of office hours only) call 0300 456 2929, where you will be transferred to our emergency line. If for any reason you are not transferred, you can call 020 3597 2094.

Click for contact information on managing your payments

By telephone you can discuss your payments on 0300 456 2929


Shared Ownership Sales Enquiries

To discuss shared ownership, staircasing or resales call 020 8607 0550.

You can email us at sales@soresi.co.uk.

Or browse our UK shared ownership properties on soresi.co.uk.

Please note that some of our calls may be recorded for training and monitoring purposes.

For Homeowners

Find your Property Manager for all enquiries except repairs and payments

Read more

For Tenants

Find your dedicated Housing and Revenues Officers

Read more

For Key workers

Find your dedicated Accommodation Officer for all enquiries

Read more

Travelling to our offices

How to get to our offices in Twickenham

Read more

All other enquiries

For all other enquiries

Read more