We welcome your feedback as it helps us to learn what we are doing well, where we need to improve and where something has gone wrong that we need to put right.
How you can contact us
Fill in our online complaints & suggestions form.
Or find the relevant email address here,
- Homeowner property managers and revenue officers
- Tenant housing & revenues officers
- Key worker accommodation officers
- General feedback: firstname.lastname@example.org
Keyworkers and students – contact your local accommodation officer
Unsure who to call?
Write to us
Metropolitan Thames Valley Housing,
52 London Road,
Find our offices here.
Key workers can visit their local accommodation office.
We are committed to providing excellent services and working with you to reach a positive conclusion to the issues you raise in your complaints. Very occasionally, someone may take up a disproportionate amount of our time by using complaints to behaving in a way which is unacceptable or unreasonable.
At the recommendation of the Housing Ombudsman, we have a process for dealing with these situations. If you would like further information on this, please contact your Housing Officer (Tenants) or Property Manager (Home owners) or call 0300 456 2929.