Why you need to pay

There’s a slightly different arrangement in place depending on whether you rent or own your home, but one thing is common: it’s important that you pay your rent and service charge on time.

Priority debts

Rent and service charges are priority debts. They should be paid first along with a mortgage (if you are a home owner) and council tax. Non-payment can result in you losing your home or facing a criminal conviction.

Keep an eye on it

Make sure you pay on time. Check your account regularly – it’s easy to do this online if you’re registered for online customer services. Not registered but want to? Send us  an enquiry and we’ll get this set up for you.

Need some help?

If you are struggling to pay, don’t ignore the situation. Have a look at our debt advice and benefit pages. There’s some really useful information about help you can tap into, other agencies you can contact plus some advice on benefits you may be entitled to claim.

Get in touch with us too. We need to know if you’re struggling. Home owners and tenants can call our Revenues Team on 0300 456 2929 (option 2) to discuss options that might be available. Key workers can call their accommodation officer.

Payment options

There’s a variety of payment options available. Check here for further information.

  • Filter by