Anti-social behaviour

We believe everyone has the right to live how they want to – as long as they don’t spoil the quality of life of others. We expect our customers to consider and respect their neighbours and community. That’s why we take anti-social behaviour (ASB) seriously.

We aim to respond to reports of ASB within five working days or, for urgent (high priority) issues, we will make initial contact with you within 24 hours. If you feel that you’re at immediate risk, or you are reporting a criminal offence, please contact the police by dialing 999.

What is anti-social behaviour?

ASB is behaviour that has caused, or is likely to cause annoyance, nuisance, alarm, harassment or harm to someone in their home, neighbourhood or community.

ASB covers a range of issues and includes:

  • Intimidation, verbal abuse or making threats
  • Harassment
  • Persistent noise and rowdy behaviour
  • Vandalism, graffiti or criminal damage to property
  • Criminal behaviour

Addressing problems with neighbours

Most problems between neighbours can be sorted out privately, before you make a formal complaint. Where appropriate, you can try to resolve the issue by talking to them in the first instance. Our leaflet has lots of advice on dealing with anti-social behaviour. If this isn’t possible, or doesn’t work, please report the behaviour to us. Don’t put yourself at risk. If you’re unsure about whether the situation can be resolved informally, call our Customer Service Centre on 020 3535 3535 or the Housing Advice Team on 0300 4562929 and we’ll advise.

Report ASB to us

There are a number of ways you can report anti-social behaviour including in person at our offices through our Customer Service Centre on 020 3535 3535 or report it online. For Legacy TVH customers they can report ASB directly to their Housing Officer or via the Housing Advice Team on 0300 4562929, Option 3 for tenants and Option 5 for Homeowners.

What happens when you report ASB to us

We take all reports of ASB seriously. We’ll ask you some questions to help us assess the problem. We may ask you to keep a record of incidents, for example by recording noise using an app. Depending on the case, we may then carry out a further investigation and take any necessary action to resolve the situation. All cases are recorded.

When we’ll get back to you

This depends on the severity of the incident reported.

For urgent (high priority) issues: within 24 hours

This could include violence, hate crime, vandalism causing danger, drug dealing, offensive graffiti or imminent threats to safety.

For non-urgent (standard) issues: within 5 working days

This could include unreasonable behaviour, intimidation, suspicion of drug dealing or other illegal activity, inconsiderate household noise, dog nuisance, inconsiderate parking, non-offensive graffiti and vandalism.

Useful links

Our ASB policy
Report antisocial behaviour
Download an ASB booklet
Domestic abuse and violence
Noise nuisance
Hate crime and harassment
Be a considerate neighbour

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