Estate services

For most of our estates, we’ve employed two contractors to provide grounds maintenance and cleaning services.

Just Ask Ltd are responsible for shared areas outside and Cleanscapes Ltd clean the shared areas inside.

They visit over 350 schemes every week, and deal with over 40 local authorities.

We work with them to make sure that where you live is cleaned up regularly. Our contracts help where you live to looks the best it can for the most reasonable price.

We know exactly which areas we should maintain as everything has been measured and noted. We can then check how they are performing, and any problems can be sorted out quickly.

In an average week they cut an area equal to around 20 full size football pitches of grass, and clean over 23,000 square metres of floor.

Both Cleanscapes and Just Ask use fully trained staff, who are always willing to discuss any issues you may have and go the extra mile to provide a quality service.

Key worker schemes

We’re responsible for maintaining the shared facilities and shared areas, but you need to clean your own home.  Some of our schemes for key workers have different cleaning and grounds maintenance services, than those described below.

If you want to find out more about the estate services you receive give your accommodation officer a ring.

Some of our estates are serviced by others.

There are managing agents at some of our estates who are responsible for some or all day to day management services. This can include grounds maintenance and cleaning.

We’re in the process of reviewing the information we hold about agents and their services. If you’re at an estate where there’s a managing agent and you’ve got a query about grounds maintenance or cleaning services, send us an enquiry.

Quality control

We carry out regular inspections of the quality of their work and  raise any problems that you may have with their staff. Overall, satisfaction with the services provided has continued to rise, and we are working hard to see this trend continue.

If you have any comments or questions about the service, send us an enquiry.

Service Specifications

Find out what we do and how often we carry out services around your estates

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Resident Inspectors

Become a resident inspector and help improve the services on your estate.

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