Who are Thames Valley Housing (TVH)?
Thames Valley Housing are a medium sized housing association based in Twickenham, West London. We deliver housing for a wide range of people. Founded in 1966, we manage and administer over 15,000 properties in London, Middlesex, Berkshire, Surrey, Hampshire, Oxfordshire, Buckinghamshire, Wiltshire and Sussex. We aim to meet the aspirations of all our customers and residents, helping them to get the home they want or need at the outset, providing further opportunities to move or buy later should they wish. TVH provides affordable rented homes, shared ownership, and key worker accommodation, including the staff accommodation for eight NHS Trusts.
Why are TVH taking over the management of my home?
Although Sovereign Housing Association (SHA) has managed your home for the last five years, the buildings have always been owned by TVH. We previously managed the estate until 2012 and will soon be managing your home and estate again now that our contract with Sovereign is coming to an end.
When will the management of my home transfer from SHA to TVH?
TVH will take over from SHA on 13th November 2017.
What changes can I expect?
You will have a new point of contact at TVH for day-to-day enquiries, and you’ll be able to contact us directly to report any repairs or maintenance. There will also be different contractors providing services such as communal cleaning and grounds maintenance.
Will I need to get a new tenancy agreement or lease?
No, as TVH are your landlord, there will be no changes to your existing tenancy agreement or lease.
Will my rent and/or service charge increase?
We are currently reviewing existing service charges and pulling together our own contractors’ costs for delivering services. A detailed breakdown of these costs will be sent to you in October. Your rent won’t change.
Will my personal information be sent from SHA to TVH?
Your data has been securely transferred to us from SHA over an encrypted server. All TVH staff members have undertaken data protection training and take every step necessary to ensure that your information is securely stored.