Get involved with us

There’s lots of ways you can help, and groups to get involved in.  See if there’s one that works for you.

If you have to pay train fares or have to pay some other charge so that you can take part in resident involvement, we will re-imburse the cost.  Our Resident Expense Policy  will tell you what you can claim for.

Complaints panel

Our complaints panel adjudicate on stage three formal complaints, which is the final stage in our complaints process.  Each panel that sits is made up of two residents and an executive member of staff. A pool of eight residents are ...

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Customer Services Committee

Our Customer Services Committee is part of our governance structure. The committee is made up of executive members of the housing staff, Board members and two residents. The committee sits four times a year and makes decisions related to the ...

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Online Senate

Our NEW online senate This is our newest way to give us your views and it's the easiest way to get involved! All you have to do is cast a vote online once a month (from your armchair, on the ...

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Resident Inspectors and Mystery Shoppers

New: Watch a video where our resident estate Inspectors tell us what they do and why it's a great idea to get involved.

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Resident Scrutiny Group

Working closely with our Board to improve services

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