Resident Inspectors and Mystery Shoppers

Resident Inspectors

Resident Inspectors check the quality of the cleaning and gardening on their estates. They complete a short online monitoring form every two weeks once they have completed their inspections.

Check out our Resident Inspectors video here:

Interested? Get in touch with Emma Cross, our Estates Inspection Officer. Email her or call her on 0300 456 2948 or 07789 690823.

Mystery Shoppers

Mystery Shoppers test out customer service four times a year. The subject area could be anything from how we handle repair requests through to asking advice about benefits. We give them the scenario by email, phone or text, and then they give their feedback online after carrying out the mystery shop. Our mystery shopping reports below give you an idea of what sort of things come up.

3rd Quarter report 17-18

If you’re interested, please get in touch with Eleanor Morgan, our Resident Feedback Officer. Email her or call her on 020 8607 0763.


All Resident Inspectors and Mystery Shoppers are trained at home so they don’t have to come into our offices for training. It’s a great way to be involved in our services without having to leave where you live. And as a “thank-you” for taking part, we’ll send you some Love2shop vouchers, which can be spent in a wide range of high street stores.