We have partnered with Metropolitan Housing Trust to become Metropolitan Thames Valley.
We wrote to you in May to tell you we were in partnership talks with Metropolitan Housing Trust, and to ask for your feedback. This letter is to let you know that the partnership is now complete. There were no significant objections from residents to the proposals, and the Board considered the results of the consultation before deciding to proceed with the partnership.
Please read our press release to find out more information.
Questions and answers for residents
The following should answer any queries:
Will my landlord/freeholder change?
Please check your tenancy or lease agreement to confirm if your legal landlord/freeholder is Thames Valley Housing or Thames Valley Charitable Housing.
Will my rent or service charge be affected?
No, the merger won’t affect your rent or service charge. We will continue to review charges every year, as we do at the moment, in line with your current tenancy agreement or lease.
Will there be a change to how I pay?
You’ll be able to continue to pay as you do now, for example by Direct Debit, online, with your rent payment card, by phone and via Allpay. We will tell you nearer the time about any changes you need to make to the payee’s details.
Will my repairs, grounds maintenance or cleaning contractors change?
There are no immediate plans to make changes to any of our other contractors – as contracts come up for renewal we’ll review what’s best for the new organisation and our residents.
Will I have the same contact at Thames Valley Housing (e.g. my Housing Officer)?
Yes, for the time being services will be delivered in the same way by the same people. As we introduce improvements over time this may change and we’ll make sure you know who any new contacts are.
Will the way I contact you change?
Nothing will change immediately. You’ll continue to get in touch with us as you do at the moment. You’ll still be able to get in touch with us on Facebook and Twitter. We’ll give you plenty of notice of any change to our contact details.
Will your offices be affected?
No, we will still have an office in Twickenham, as well as our other local offices at NHS sites. In addition, Metropolitan has offices in London, Derby, Nottingham and Cambridgeshire.
How will residents be able to influence the way the new organisation operates?
We are committed to providing ways for you to get involved and help us improve our services. We are keen to hear what you think, what’s important and what we can do better. That won’t change if the merger goes ahead. Although we don’t yet know what channels or groups there might be, our commitment to you having opportunities to influence things remains a priority. We will work with our current resident groups to make sure that your voice will continue to be heard on issues relating to local, regional and nationwide matters.