Your service charge for 2013-14

This month you’ll be getting your annual service charge certificate and ‘balancing charge’ notification through the post. Please look out for them as they do contain important information! Here we explain what's what...

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Service charges under scrutiny

You might know that TVH have a group of Resident Auditors who review various areas of our service. Most recently they’ve completed an audit of our service charge process. Their aim was to look at how service charges are calculated ...

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Your rent and service charge for 2014, explained

Your Rent and /or Estimated Service Charge for 2014-15 Towards the end of February you’ll receive notification of your new rent (if you’re a shared owner) and new estimated service charges for 2014-15 through the post. Keep a look out ...

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Want to move house? We can help

New year, new home? If you’re a shared owner looking to move this year, we’ve made the process easier than ever. We have a 5-step plan that will help you get your home to market quickly. Our Assistant Director, Sales & ...

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Online Customer Services – Where are we now?

When we last updated you back in August, we were in the planning stage. We needed to get residents to help us understand how they view and group services and information. So we ran a competition (with a free iPad as ...

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Improving your online experience

[caption id="attachment_320" align="alignleft" width="300"] TVH Online Customer Services[/caption]   Earlier this year, we shared some news about work we were planning to do to provide a new online service for our residents. We’ve been really busy since then and it’s ...

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